VANKYO provides a straightforward warranty that is processed in the most hassle-free way possible. 30-Day Money-Back Guarantee for Any Reason
Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in VANKYO’s warehouse for inspection, the refund process will begin.
Warranty Claims for Quality-Related Issues guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items when the 30-day window expires. For purchases not made directly through VANKYO’s online stores, please contact retailers for refunds. For quality-related issues, please see below.
Warranty Claims for Quality-Related Issues
All quality-related defects on items sold directly by VANKYO or VANKYO’s authorized resellers are covered by an extensive warranty, starting from the date of purchase. The claims are handled through VANKYO.
For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available, otherwise a new item will be sent.
Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.
Valid proof of purchase:
along with its price
Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items when their original warranty timeframe or 90-day warranty claim request period, whichever is longer, expire.
Shipping costs must be covered by buyer in the following situations:
Not Covered Under Warranty:
operating devices improperly)
VANKYO is not liable for:
When returning items with a prepaid shipping label provided by VANKYO, VANKYO takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. VANKYO does not provide refunds for items damaged in transit for non-quality related warranty claims.